Effective Date: 13 April 2025

This Privacy Policy explains how Gagan Media LTD (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or interact with our website gaganmedia.co.uk (the “Site”).

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Gagan Media LTD is the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact data: name, email address, phone number
  • Business information: company name, project details, enquiry content
  • Technical data: IP address, browser type, device, operating system
  • Usage data: pages visited, time on site, interactions
  • Communication data: messages sent via forms, chatbot, or email
  • Marketing preferences: consent to receive marketing communication

3. How We Collect Your Data

We collect data when you:

  • Fill in a contact form
  • Interact with our AI Assistant (chatbot)
  • Contact us by email or phone
  • Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide requested information
  • Deliver services or discuss potential projects
  • Improve website functionality and user experience
  • Analyse website performance and usage
  • Send marketing communications (only if you opt-in)
  • Maintain security and prevent misuse
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Consent – when you opt-in to marketing or voluntarily provide data
  • Contract – when processing is necessary to respond to or deliver services
  • Legal obligation – when required by law
  • Legitimate interests – for analytics, website improvement, and business development

6. Data Sharing

We do not sell your personal data. However, we may share it with trusted third parties where necessary:

  • Website hosting providers
  • Email and communication platforms
  • Analytics tools (e.g., website traffic analysis)
  • CRM or lead management systems
  • Automation tools and integrations (e.g., chatbot, workflow systems)

All third parties are required to process your data securely and only for specified purposes.

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom. In such cases, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)
  • Equivalent data protection mechanisms

8. Data Retention

We retain personal data only for as long as necessary, including:

  • Enquiries and contact data – up to 24 months
  • Client data – for the duration of the relationship and legal requirements
  • Analytics data – typically anonymised or retained for limited periods

We may retain data longer where required for legal, accounting, or regulatory purposes.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at contact@gaganmedia.co.uk.

10. Cookies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyse traffic and user behaviour
  • Improve performance and user experience

Where required, we obtain your consent before placing non-essential cookies. You can manage your cookie preferences through your browser settings or our cookie banner.

For more information, please see our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers and hosting
  • Encryption and HTTPS protocols
  • Access controls and data minimisation

12. Automated Decision-Making

We do not use your personal data for fully automated decision-making or profiling that produces legal or similarly significant effects.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us: